Accounting Cancellation Clerk

Lafayette, LA

Full Time

Sterling Automotive Group

Mid Level

Sterling Automotive Group is seeking a detail-oriented and customer-focused Accounting Cancellation Clerk to work at our Central Accounting Office in Lafayette, LA.

This role is responsible for reviewing and processing warranty, GAP, and product cancellations, coordinating refunds to customers and lenders, reconciling schedules, and ensuring all documentation is accurate and compliant with provider and dealership requirements. The Cancellation Clerk reviews, processes, and finalizes cancellation requests for service contracts, aftermarket products, and protection plans. This position works closely with Accounts Payable, F&I Departments, lenders, and customers to ensure accurate payouts and compliant documentation.

Essential Duties & Responsibilities:

Process warranty, GAP, and product cancellation requests in accordance with provider and lender requirements
Review contract details to verify eligibility, coverage, and cancellation terms
Calculate prorated refunds and ensure timely payment to customers or financial institutions
Submit cancellation forms and supporting documentation to providers
Track and follow up on outstanding cancellations, chargebacks, and pending refunds
Reconcile cancellation schedules and verify that all transactions are recorded accurately
Update internal systems with cancellation statuses, refund amounts, and supporting notes
Communicate with F&I Managers, Accounting, and lenders to resolve discrepancies
Issue customer refund checks
Maintain organized electronic and physical files
Protect sensitive customer and company information by adhering to confidentiality policies

Job Qualifications & Requirements:

One or more years of experience in a dealership accounting role preferred (AP, billing, or similar)
Familiarity with warranty, GAP, or product contracts is a plus
Strong attention to detail and accuracy
Effective communication and problem-solving skills
Ability to manage deadlines and handle multiple tasks simultaneously
Technologically proficient; experience with dealership management systems preferred
Must maintain a professional demeanor and appearance
Must be willing to submit to pre-employment background check & drug screen
Must have a valid driver's license with a clean driving record, and be at least 18 years of age due to insurance purposes
Minimum of high school diploma or equivalent is required

Schedule: Full-time, Monday-Friday

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships - one customer at a time.

Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
Financial Security: Hourly-paid position with guaranteed 40 hours per week!
A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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