Service Advisor Apprentice (Customer Experience Focus)

Sterling KIA in Lafayette, LA is looking for motivated, customer-focused individuals to join our Service Team!

As a Service Advisor Apprentice, you’ll play a key role in the day-to-day communication flow of our Service Department. This position is heavily focused on answering incoming calls, scheduling service appointments, and keeping customers informed throughout the service process.

You’ll serve as a first point of contact for many of our customers while also supporting Service Advisors and learning the skills needed to grow into a full Service Advisor role.

Essential Duties & Responsibilities

• Handle a high volume of incoming calls for the Service Department
• Schedule service appointments accurately and efficiently
• Contact customers with updates on vehicle service status
• Answer customer questions and provide clear, professional communication
• Support Service Advisors by relaying messages and coordinating information between customers and technicians
• Assist customers in person as needed, ensuring a welcoming and efficient experience
• Move vehicles on and off the premises as needed
• Perform vehicle walk-arounds, including alignment check process
• Provide shuttle rides for customers when required
• Maintain a professional appearance and represent Sterling Automotive Group with integrity and courtesy

What We’re Looking For

• Strong communication skills with confidence on the phone
• Ability to multitask and stay organized in a fast-paced environment
• Customer-focused mindset with a positive, professional attitude
• Coachable and eager to learn and grow into a Service Advisor role
• Team player who can support multiple priorities at once
• Valid driver’s license with clean driving record
• Must be at least 21 years old or have 3 full years of driving experience (insurance requirement)
• Willingness to submit to a pre-employment background check and drug screen
• High school diploma or equivalent required

Schedule: Full-time Monday-Friday
Starting Pay: $15/hr

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
• Financial Security: 40 hours per week guaranteed
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.