Service Assistant

Sterling KIA in Lafayette, LA is hiring!
We are looking for motivated individuals who take pride in serving Acadiana and being part of a successful family-owned and operated business.

As a Service Assistant, you’ll play a vital role in supporting our Service Department by assisting customers, moving vehicles on and off the premises, and helping ensure a smooth and efficient service process from start to finish. This position is ideal for someone who enjoys working in a fast-paced environment, multitasking, and delivering exceptional customer service. This is an excellent starting point to grow into a Service Advisor!

Essential Duties & Responsibilities

• Move vehicles to and from designated areas on or off the premises
• Assist customers in the Service Department, ensuring a welcoming and efficient experience
• Perform vehicle walk-arounds, including driving vehicles over the alignment check machine
• Provide shuttle rides for customers as needed
• Answer incoming phone calls and assist with directing calls or answering customer questions
• Call customers with updates on vehicle service status
• Coordinate with Service Advisors and Technicians to relay accurate information
• Maintain a professional appearance and represent Sterling Automotive Group with integrity and courtesy

What We’re Looking For

• A team player who is eager to learn our processes, programs, and business needs
• Excellent communication and organizational skills
• Strong attention to detail with the ability to multitask and perform well under pressure
• Must be coachable and maintain a professional demeanor at all times
• Must have a valid driver’s license with a clean driving record
• Must be at least 21 years old or have 3 full years of driving experience (due to insurance purposes)
• Must be willing to submit to a pre-employment background check and drug screen
• Minimum of high school diploma or equivalent required

Schedule: Full-time Monday-Friday

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
• Financial Security: 40 hours per week guaranteed
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.