Loaner Car Agent

Opelousas, LA

Full Time

Sterling Ford Lincoln

Mid Level

Sterling Ford Lincoln in Opelousas, LA is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Loaner Car Agent, you’ll guide customers through the loaner process while their vehicle is serviced in our Service Department. Top-notch customer service and communication skills are essential for success in this role.

Essential Duties & Responsibilities:

Guide customers through the loaner car process and address concerns
Ensure all required documentation is provided and policies are understood
Assist Service Advisors with vehicle status updates
Prepare and facilitate rental agreements with detailed information
Answer and direct calls, schedule service appointments
Handle insurance claims and collect deductibles for damages
Maintain updated records in spreadsheets and programs
Follow up with customers via phone and text on services and appointments
Conduct vehicle walk-arounds and demonstrate basic functions
Perform vehicle check-ins/check-outs and ensure rentals are clean and ready
Coordinate with Service Department on fuel and maintenance needs
Process warranty payouts per protocol
Maintain a professional demeanor and appearance

Job Qualifications & Requirements:

A minimum of two years in a customer service role is required
Strong organizational skills and ability to prioritize tasks effectively
Works well both with a team and independently
Must be coachable and have strong communication and time management skills
Must be willing to submit to pre-employment background check & drug screen
Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience due to insurance purposes
Minimum of high school diploma or equivalent is required

Schedule: Full-time, Monday-Friday

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
Financial Security: Hourly-paid position with guaranteed 40 hours per week!
A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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