Parts Counter Associate

Sterling Ford Lincoln is hiring! We are looking for motivated individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business. 

As a Parts Counter Associate, you will assist customers and service technicians by identifying, locating, and providing the necessary automotive parts and accessories. You will maintain accurate inventory records, ensure efficient ordering and stocking, and deliver exceptional customer service to both internal and external customers. 

Essential Duties & Responsibilities: 

• Assist customers and technicians in selecting appropriate parts and accessories 
• Accurately identify parts using electronic catalogs, manuals, and other resources 
• Process orders efficiently and ensure timely delivery or pickup 
• Maintain and organize the parts inventory, including stocking, labeling, and conducting regular cycle counts 
• Handle incoming calls, answer inquiries, and provide knowledgeable assistance regarding parts and pricing 
• Work closely with the Service and Sales Departments to ensure correct parts are available for repairs and sales 
• Process payments and ensure proper invoicing for all parts transactions 
• Monitor and manage special orders, returns, and warranty parts 
• Maintain a clean and organized work area 
• Stay current on product knowledge, promotions, and dealership policies 

Job Requirements & Qualifications: 

• At least 1-2 years of experience in automotive parts is required 
• Strong knowledge of automotive systems and parts terminology, and proficiency in parts inventory software and electronic catalogs is strongly preferred 
• Excellent communication and interpersonal skills 
• Strong organizational skills and attention to detail 
• Ability to work in a fast-paced environment and multitask effectively 
• Must be willing to submit to pre-employment background check & drug screen 
• Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience  
• High school diploma or equivalent required 

Schedule: Full-time Monday-Friday, including some Saturdays

Why Choose Sterling?  

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time. 

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time 
• Financial Security: Salary plus commission pay structure 
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment   

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.