Sterling Automotive Group

Service Advisor

Sterling KIA - Lafayette, LA - Full Time

Join the Sterling KIA team in Lafayette, LA!

As a Service Advisor, you will be the face of our Service Department. This role is responsible for guiding customers through the service process while providing clear communication, accurate estimates, and an outstanding customer experience from start to finish.

This is a fast paced position that requires strong organization, the ability to multitask, and excellent customer service skills.

Essential Duties & Responsibilities

• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once

Requirements & Job Qualifications

• Minimum of 1 year of dealership Service Advising experience is required
• Strong multitasking, organization, and time management skills
• Professional appearance and demeanor
• Willingness to learn and adapt quickly in a fast paced environment
• Must pass background check and drug screen
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience)
• High school diploma or equivalent

Schedule

Full time Monday through Friday 7:00 AM to 5:30 PM
Every other Saturday required from 8:00 AM to 12:00 PM

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Competitive pay: $40,000 to $80,000+ per year (Salary + Commission)
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with employer match
• Employee discounts on vehicles, services, and parts
• Career growth, ongoing paid training, and a professional work environment
• Family owned and operated with strong community roots

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Apply: Service Advisor
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.
Desired salary
Why do you think this position is a good fit for you?*
What questions or concerns do you have about this position?*
I have previous experience in the automotive industry.*
In my previous roles, I have enjoyed the challenge of finding effective solutions for even the most difficult customer situations.*
I have two or more years of experience working in customer service.*
I am comfortable managing various time-sensitive tasks and responsibilities at once.*
I am willing to submit to a background check & drug screen prior to employment.*
I have a valid driver's license with a clean driving record (no major or excessive citations).*
I am 21 years old or older OR have 3 years of driving experience, due to insurance purposes.*
Human Check*